Hilti Lifetime Service

To counteract this, Hilti has launched its Lifetime Service, a comprehensive, simple-to-understand program that offers unparalleled service, major financial benefits and access to the latest technological advancements throughout a tool's lifetime. With Lifetime Service, Hilti stands behind its products and can provide total customer satisfaction to its tool owners and users.

During the initial no-cost period (up to two years, depending on the tool model), tools will be serviced quickly and reliably with no additional cost to contractors. During the lifetime repair cost limit, which begins after the no-cost period, the tool will have a maximum repair cost of no greater than 30 percent of the tool's list price. Once the tool is repaired, it receives an additional six months of no-cost service. The lifetime manufacturer's warranty covers the tool against manufacturer defects for the life of the tool (some limitations apply).

Lifetime Service includes the tool's transportation to and from a Hilti repair center, maintenance service, repair and replacement of all worn out or defective parts, functional testing and adjustment, and a safety check after any repair.