Hilti Lifetime Service
North American contractors lose an estimated $400 million per year on power tool repair costs. Much of this cost is associated with wear and tear, which manufacturer warranties offer little or no protection for. Independent research found that when repairs are required due to wear and tear, the damage is usually more extensive, incurring extra expenditures in terms of parts, labor, transportation and employee downtime, which results in an increased total cost of power tool fleet ownership.
To counteract this, Hilti has launched its Lifetime Service, a comprehensive, simple-to-understand program that offers unparalleled service, major financial benefits and access to the latest technological advancements throughout a tool's lifetime. With Lifetime Service, Hilti stands behind its products and can provide total customer satisfaction to its tool owners and users.
During the initial no-cost period (up to two years, depending on the tool model), tools will be serviced quickly and reliably with no additional cost to contractors. During the lifetime repair cost limit, which begins after the no-cost period, the tool will have a maximum repair cost of no greater than 30 percent of the tool's list price. Once the tool is repaired, it receives an additional six months of no-cost service. The lifetime manufacturer's warranty covers the tool against manufacturer defects for the life of the tool (some limitations apply).
Lifetime Service includes the tool's transportation to and from a Hilti repair center, maintenance service, repair and replacement of all worn out or defective parts, functional testing and adjustment, and a safety check after any repair.
About the Author
Masonry, the official publication of the Mason Contractors Association of America, covers every aspect of the mason contractor profession - equipment and techniques, building codes and standards, business planning, promoting your business, legal issues and more. Read or subscribe to Masonry magazine at www.masonrymagazine.com.