Dealing with Conflict and Confrontation

Provider: Mason Contractors Association of America
Discipline: Ethics & Business Practices
Credits: 2.00

Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we're scared of letting others know what we really think and feel for fear they'll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.

You will be required to pass the final exam with a 70% in order to receive course credit.

Upon successful completion of this course you will be able to print your certificate online.

Learning Objectives:

1. To accept human differences as inevitable
2. To help you lose your fear of conflict
3. To teach you maneuvers people use to get what they want so that you can protect yourself
4. To present alternatives to the fight/flight behaviors most of us currently use in confrontations
5. To learn to problem solve instead wanting to get even

• Analyzing Conflicts
• Non-Confrontational Conflict-Resolution Strategies and Their Effects
• Contending
• Escalation
• Problem Solving

For more information please visit store.360training.com/TopCategoriesDisplay?catalogId=10001&urlLangId=-1&langId=-1&storeId=141756.