Masonry Quality Institute

Day-to-day operations leave little time to assess your policies and procedures. You want to ensure your company maintains the highest level of quality construction while earning maximum profits. How do you implement quality standards that are measurable and help increase profitability?

This new-and-improved program will provide you the ability to measure your company's level of quality. The Masonry Quality Institute (MQI) is a two-day course that assists masons in evaluating their services, meeting stringent customer expectations, and improving their profitability.

The course agenda will include an introduction to the quality process and detailed implementations of the basic principles of quality on the first day. On the second day, attendees will interact with the course instructors in discussing the quality process and learn strategies for team building and problem solving.

If you are serious about building a successful, profitable mason contracting business that operates at a level higher than your competition, you should attend this valuable 2-day program.

Experience shows that when a contractor also enrolls one to three of his key people, the results happen faster and are more dramatic. This occurs because everyone taking the workshop returns to home base ready for action and functioning as a team.

Event Itinerary

Introducing the Quality Process

Review the history of the Quality Process and learn why the best American companies (both large and small) have implemented the Quality Process
Learn the principles upon which the Quality Process is based and how each of the principles can be implemented in your company

Implementing the Quality Process

Analyze the specific issues that your company has encountered and establish processes that will eliminate costly errors
Discuss the twelve steps for implementing the Quality Process

Team Building and Problem Solving

Learn to identify the characteristics of team leaders, facilitation skills and team building goals
Cover problem identification, problem analysis and the effective use of Corrective Action Teams

Course Agenda

Certificate of Completion

Each student successfully completing the course will receive a certificate of completion and 16 educational credits towards certification. Only those students completing the full two days of instruction are eligible for the certificate.

Admission Policy

Complete tuition for each attendee must be submitted before students will be admitted to class.

Refund Policy

Requests for refunds must be received in writing by MCAA no later than thirty days prior to the event.

Questions

If you have questions, please contact the Mason Contractors Association of America toll free at 800-536-2225.