Managing Customer Expectations
Discipline: Ethics & Business Practices
Successful "Sales and Marketing" efforts are simple and profitable when you know how to define, understand and meet YOUR CLIENT EXPECTATIONS. This session will help you learn and hone your selling skills and management methods on selling the value of your company's methods, products and services.
- Identify what your clients expect vs. what you can deliver
- Review examples of wording that should be in your contract and specifications
- Learn how to write 'customer friendly' and concise specifications
- Discuss how to qualify clients before you invest time, energy and money into a bid, estimate or quote
For more information please visit www.worldofconcrete.com or contact Informa at 972-536-6416.
Future Dates and Locations
|No courses scheduled|