BMJ Stone
EZG Manufacturing
Federated Insurance
Fraco USA, Inc.
Hohmann and Barnard, Inc.
Hydro Mobile, Inc.
iQ Power Tools
Kennison Forest Products, Inc.
Mortar Net Solutions
Non-Stop Scaffolding
Pullman Ermator
Tradesmen's Software, Inc.

Managing Customer Expectations

Provider: Informa
Discipline: Ethics & Business Practices
Credits: 1.50

Successful "Sales and Marketing" efforts are simple and profitable when you know how to define, understand and meet YOUR CLIENT EXPECTATIONS. This session will help you learn and hone your selling skills and management methods on selling the value of your company's methods, products and services.

Learning Ojectives:

  1. Identify what your clients expect vs. what you can deliver
  2. Review examples of wording that should be in your contract and specifications
  3. Learn how to write 'customer friendly' and concise specifications
  4. Discuss how to qualify clients before you invest time, energy and money into a bid, estimate or quote

For more information please visit or contact Informa at 972-536-6416.

Future Dates and Locations

Date Time Location Speaker Cost
No courses scheduled

“The MCAA is one of the most beneficial memberships that we have.”

Addison Kalish
KMI-Kalish Masonry, LLC
MCAA member since 2011

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